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Do you have any questions?
Everything you need to know about orders, delivery, and payment, all in one place.
How long does delivery take?
We deliver via Sameday, to an easybox or to your home, within 1-3 business days. Orders placed by 2:00 PM depart on the same business day.
How much does delivery cost?
Delivery is free for orders from 300 lei, calculated on the order value after discounts. Below this threshold, the cost is shown at checkout. Details on the Payment & Delivery page.
How are the bottles packaged?
Each bottle is individually protected and placed in special transport packaging, so it arrives intact to you. If a bottle still arrives broken, take photos of the parcel and the product and write to us at info@negostore.ro: we will replace it or refund you, at no cost to you.
What payment methods do you accept?
Online card, Apple Pay, Google Pay, and cash on delivery to the courier.
Can I return a product?
Yes. You have 14 calendar days from receipt to return a sealed and undamaged product, and we cover the return shipping. Opened alcoholic beverages cannot be returned. The steps are on the Returns page.
Do I have to be 18 to order?
Yes. The sale and delivery of alcoholic beverages to persons under 18 years of age are prohibited. The courier may request identification upon delivery.